AI coverage for HVAC shops
No heat overnight or a system that won’t start — ConvexAI answers after hours or 24/7, screens for safety concerns, and texts your staff with the details they need.
Calls we help with
- No heat
- No AC
- System not running / won’t start
- Burning smell or carbon-monoxide concern (safety redirect — see below)
What the AI collects
- Caller name and callback number
- Property address
- No heat vs no AC
- System type if known (furnace, heat pump, boiler, central AC)
- Anyone vulnerable in the home (elderly, infants)
If a caller mentions a gas leak, burning smell, or carbon monoxide concern, the AI tells them to leave the building and call 911 or their gas utility — not to wait for a technician.
How it fits your shop
Same voice + SMS setup as restoration and plumbing, with HVAC-specific questions. Example hours: Mon–Fri 8 AM–5 PM America/New_York; after-hours evenings and weekends. Opted-in staff numbers get a transactional text (not callers). Daytime (24/7 tier): new requests, emergencies, FAQ, take a message. No calendar booking or live transfer claimed.
$750 one-time setup. Then $249/mo after-hours only (includes 400 call minutes/month), or $399/mo for 24/7 (includes 1,200 call minutes/month). Additional minutes $0.40/min on either tier.