ConvexAI Messaging Policy

This page explains how ConvexAI (Convex AI LLC) sends transactional SMS job alerts to the staff of the trade shops that use our service. It covers how recipients opt in, what the messages contain, how often they are sent, and how to get help or opt out.

Who we are

ConvexAI (Convex AI LLC) provides AI phone answering for independent home-service trade shops: water damage restoration, plumbing, and HVAC companies (typically 1–10 trucks). Contact: llong@convexai.org · +1 855-519-1108 · https://convexai.net

What messages we send

ConvexAI sends one-way transactional SMS job alerts from +1 855-519-1108. Each alert goes only to the shop’s own staff numbers (owner, office, and on-call technician) that the shop gives us during onboarding. An alert is sent when our AI answers a call for that shop that needs a callback. Its purpose is to let the shop call its customer back.

• NEW REQUEST: a new, non-urgent job request taken during business hours.
• URGENT: an emergency taken during business hours (for example, active water).
• MESSAGE: the caller left a message, a question for the office, or an update on an existing job.
• ON-CALL: an after-hours emergency, sent to the on-call technician (ON-CALL LIFE-SAFETY for a reported gas smell or CO alarm).

Each alert contains the shop name and alert type, and the caller’s name, callback number and service address. It also has a short summary of the problem and, where the caller mentioned it, their insurance or self-pay status. We never text the people who call the shop, and we never send marketing or promotional messages on this program.

Opt-in workflow

The shop owner, or an authorized manager, enrolls during ConvexAI onboarding and names each staff mobile number that should receive job alerts. Express consent is collected from each recipient before any SMS is sent to that number, in one or both of these ways:

• Verbal consent on the onboarding call. We read the opt-in script below to the recipient, confirm their role and mobile number, and record their “yes”.
• Written consent. The signed ConvexAI onboarding form lists each alert number and states that it will receive transactional ConvexAI job-alert texts, with the STOP/HELP and rate disclosures. SMS consent is a separate line item; it is not implied by accepting general terms.

Consent covers only the shop’s own staff numbers, for that shop’s alerts. We do not buy, rent, share or import phone lists, and opt-in is never shared across businesses.

Verbal opt-in script (onboarding)

Our representative reads this script, or substantially similar language:

We proceed only after an affirmative yes. The number, the recipient’s name and role, the date and time, and the consent method are recorded in the shop’s onboarding file.

Sample SMS

SMS terms

• Program: ConvexAI job alerts, transactional texts to trade-shop staff about calls our AI answered for their shop.
• Frequency: varies with the shop’s call volume; usually one text per answered call that needs follow-up.
• Rates: Msg & data rates may apply.
• STOP: reply STOP to any ConvexAI text to stop messages to that number. We process opt-outs promptly and confirm the opt-out. The shop can re-enroll that number only with new consent.
• HELP: reply HELP, or contact llong@convexai.org / +1 855-519-1108.
• Carriers are not liable for delayed or undelivered messages.

Privacy of mobile numbers and opt-in information

We do not sell, rent or share mobile numbers or opt-in information with third parties or affiliates for their marketing. Staff numbers and consent records are used only to deliver ConvexAI job alerts and to operate and support the service. Service providers such as our messaging carrier (Twilio) process them on our behalf. Caller details inside an alert come from the call the shop’s customer placed to that shop, and are shared only with that shop.

Contact

Last updated: September 25, 2026 · This policy applies to ConvexAI transactional SMS job alerts for restoration, plumbing and HVAC shops.